Helpcenter - Frequently asked Questions

Shipping costs are automatically calculated at checkout based on your location. Within Germany, we often offer free shipping abov...

Yes, once your order has been shipped, you will receive a shipping confirmation by email including a tracking number. You can use...

We currently ship to many European countries as well as selected international regions. Available shipping destinations will be d...

If you are not at home during delivery, another delivery attempt will usually be made or your package will be left at a nearby pi...

Orders are usually processed within 1–2 business days and then shipped. You will receive a confirmation once your order is on its...

Changing the shipping address is only possible if your order has not yet been shipped. Please contact our support team as soon as...

We accept various payment methods, including credit card, PayPal, Klarna, and other local payment providers. The available option...

Yes, your payment is secure with us. We use modern encryption technologies to protect your data and ensure a safe transaction.

Payment is usually charged immediately after completing your order. Depending on the payment method, the timing may vary slightly...

Depending on availability, we offer payment by invoice through third-party providers like Klarna. This option will be shown at ch...

Add your desired products to the cart and follow the checkout process to complete your order.

Yes, after completing your order, you will receive a confirmation email with all details.

Changes or cancellations are only possible if the order has not yet been processed.

Please check your spam folder or contact our support if you haven’t received an email.

Orders usually cannot be combined after they have been placed.

Contact our support team to initiate the return process and receive further instructions.

You usually have 14 days after receiving your order to return an item.

Return shipping costs may be covered either by the customer or the shop, depending on the case.

Refunds are usually processed within 5–10 business days after receiving the returned item.

Items must be returned unused and in their original packaging.

Availability is displayed directly on the product page.

Use our size guide on the product page to find the correct size.

Material information can be found in the product description.

Care instructions are also provided in the product description.

We strive for accuracy, but colors may vary slightly due to display settings.